We are sorry to hear that you are having a problem with our product.

For this issue you are going to need to raise a request with us ether a service claim if it was a fault with the product or a part request if it was misplaced or misused.

Either way we are happy to help we look forward to hearing from you, also to help us out if you have the following ready it will help our team identify and respond as quick as possible

for a service claim have you invoice and photos of the legs ready

For a parts request have a photo of your Care label (white tag on the back of your product). also if you want to change up your legs you can see our options here